laboratory

Dignity Health in Arizona has launched Virtual Care Anywhere, a free virtual urgent care service for patients experiencing mild to moderate symptoms of COVID-19.

To use the service, visit dignityhealth.org/virtualcareanywhere, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 1-855-356-8053 and use the coupon code COVID19. 

The service is $35 per visit; the fee will be waived for patients who think they are experiencing COVID-19 symptoms. 

After requesting an appointment, a virtual care provider will contact the patient once he/she is available, typically within 15 to 30 minutes, although high demand may result in longer wait times. 

The service is on-demand and does not accept appointments.

“Virtual urgent care visits are one way we will help patients with COVID-19 symptoms assess their options for treatment or testing,” said Keith Frey, chief physician executive for Dignity Health in Arizona. 

“Virtual visits allow for timely care delivery without putting other patients or our clinicians at risk for contracting the virus. 

“While it’s not intended to replace in-person care visits, it will help reduce patient volumes at care sites so we can serve those who need care the most.”

Health care experts are recommending virtual urgent care for patients with less severe symptoms of COVID-19 such as low-grade fever, a cough, or shortness of breath. 

People with mild symptoms who are evaluated virtually by a medical professional can avoid interacting with others and ensure they receive the appropriate level of care in the right setting.

Anyone experiencing severe symptoms of a respiratory illness, such as a high fever or difficulty breathing, should call 911 or visit a care site.