Discover Financial

Discover Financial is looking to fill more than 1,000 customer care center positions by the end of 2022.

Discover Financial Services is growing across its credit card and bank lines of business, and to meet its needs, the company is looking to fill more than 1,000 customer care center positions by the end of 2022. 

This exciting hiring initiative features roles with location flexibility, allowing employees to choose how they work — on-site, remote or a combination of both — as long as they live in a state with a call center, which includes Arizona, Delaware (and surrounding area), Illinois, Ohio or Utah. 

Open positions include customer service representatives, cardmember assistance (collections) representatives, underwriters, personal loans specialists and team leaders.

“Our award-winning customer service team is 100% U.S.-based, and we’re excited to be adding more individuals to our team,” said Jill McAree, human resource director at Discover. 

“With increased flexibility and a full suite of benefits for flex and full-time employees, Discover offers a range of opportunities and is truly a great place to work.”

Discover has long been recognized as a top employer through a variety of awards and achievements, including multiple location specific best place to work awards and Glassdoor’s 2021 Best Place to Work for Large U.S. Companies List.

Full-time employees will receive Discover’s full benefits package, which includes:

• Starting hourly wage of $16 with shift differential opportunities to earn up to $20.70 per hour.

• Paid time off (at minimum, 20 personal days plus seven holidays per year).

• Medical/dental/vision/life insurance.

• Education assistance: fully paid bachelor’s and tuition assistance and reimbursement options.

• 401(k) with company match and fixed contribution.

• Employee stock purchase plan.

The education benefit, Shine Brighter U, offers employees access to fully paid undergraduate education programs, undergraduate/graduate degree tuition assistance, along with opportunities to enroll in nondegree college courses, all in partnership with guild education. 

Eligible employees can take advantage of this program on the first day of employment, and over 2,000 employees have taken advantage of this program since 2017.

“We are proud of the over 2,000 employees who have participated in and completed various education programs through Shine Brighter U,” McAree said. “We encourage all interested employees to pursue their education goals, including our new hires, and ensure they will be supported along the way.”

Discover operates only U.S.-based customer care centers. To view all current Discover job opportunities, including information regarding other locations and benefits, visit