Domestic violence shelters are critically important services, and victims often require support at all hours of the day. New Life Center, Arizona’s largest domestic violence shelter, recently began a 24-hour mobile hotline.
Headquartered in Goodyear, New Life Center has been serving the West Valley since 1991, providing services to survivors of sexual assault and domestic abuse.
New Life Center serves more than 1,000 children and adults annually. (The shelter’s exact location is not provided to protect victims of domestic violence.)
Three years ago, New Life Center began developing community outreach.
“We realized not all victims need shelter; many need support from the community and advocacy,” New Life Center CEO Myriah Mhoon said.
The new 24-hour mobile hotline connects victims of abuse with advocates who can come to safe locations such as hospitals and police stations to support them. New Life also has a crisis hotline.
The 24-hour hotline has long been a dream for Mhoon.
“We want to have a multidisciplinary response, and we identified this gap. This program has been a goal of mine for a long time,” she said.
This program is rolling out in a time of heightened need. Isolating at home can have dangerous consequences for those in unstable households.
New Life Center is determined to continue providing a safe space to those in need through the pandemic. In order to achieve this, New Life has designated a specific building for clients in need of shelter who test positive for COVID-19.
“We are projecting and seeing an escalation in domestic violence because of isolation due to COVID 19,” Mhoon said.
New Life also coordinates a sexual assault investigation training program. This program provides continuing education to train detectives, law enforcement and first responders in how to better investigate sexual assault cases.
According to Mhoon, “The goal of this program is to see better outcomes for victims and have their interactions with law enforcement be trauma informed.”
New Life Center gets support from the community. According to Mhoon, “Around a third of our revenue is from community donors, and we always need community champions.”
New Life Center’s mobile hotline number is 623-215-8072. The crisis hotline number is 623-932-4404.